Be familiar with all products and services offered while determining and
responding to customer
needs in the best possible way.
Make customer satisfaction the ultimate element of the business.
Serve all customers in the most genial way possible.
Answering all customer needs in the right way, at the right time and at the most
adequate quality.
Keep customers fully informed; explain the reasons of unanswered demands that
are not possible
or proper to be realized, in a way that suits the corporate culture.
Create ideas to eliminate problems with permanent solutions to attain long-term
customer
satisfaction and monitor the following implementations.
Team Work
Work cooperatively within the unit/store and with the other units/stores to achieve
the
goals of the
organization.
Recognize individual and group responsibilities and perform them within the planned
period to
reach the goals and priorities of the team.
Share the experience and know-how within the team and with other teams and offer
information
accessibility.
Understand the requirement of support between all employees; work in cooperation
depending
upon collaboration and trust-based relationships with each other to reach the goal
of
continuous
customer satisfaction.
Help create a synergy among the Group members by building harmony between members
with
different cultural backgrounds and characteristics.
Quality Consciousness
Determine the factors that might have both positive and negative effects on work
quality and reach
the defined quality levels at work.
Carry out individual responsibilities in a way that best fits the Group’s quality
standards.
Strive to continuously improve individual tasks and generate helpful suggestions.
Ensure that the job is completed properly before delivery (to the customer, team
member, or
manager).
Communication-oriented
Use clear and courteous discourse during verbal and written communication. Properly
use of body
language during verbal communication and grammar rules during written communication.
Ability to communicate among members of the team at different levels without
discrimination and
with respect.
Communicate through clear and easily understandable statements and effective
listening.
Define the method of communication based on the situation, subject, and the attitude
and manners
of the second party.
Ability to make calm, professional assessments (without personalization and with
objective
analysis) during a discussion where opposition exists.
Create a healthy feedback mechanism; constructively criticize with care and respect.
In correspondence, prepare the documents following the grammar rules and transmit
them after
the necessary approvals.
Solution and Result-oriented
Achieve results with dynamism, motivation, and determination by using all knowledge,
experience, and ability to tackle the problems that might occur.
Create alternative solutions by using initiative to overcome the challenges. Utilize
the most
suitable alternative after analyzing all possible solutions.
Complete tasks promptly.
Determine the causes of frequently occurring problems and find and apply permanent
solutions to
prevent their repetition
Milestone
VIPUL WAS NOT FABRICATED IN A DAY
ROOTED TO CULTURE, INSPIRED BY NATURE, CRAFTED WITH PRECISION AND
“MADE IN INDIA”
These parameters made Vipul achieve scores of Milestones. Vipul emanates class
and expresses
sophistication seeking compliments galore. It has been gracing the girls with
its fascinating
innovation, for five decades.